Operations Insights

A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.

The Changing Rules of Operational Efficiency

By Doug Pike | November, 2022 | Updated November, 2022

After years lagging other service industries in terms of technology adoption, multifamily is rapidly approaching tech saturation. Property teams are now inundated with processes and technology designed to create efficiencies. Now, operators are ushering in a new phase in operational efficiency –…

What’s All This Talk About Revenue Management and Antitrust Violations?

November, 2022 | Updated November, 2022

Recently, the courts, the Department of Justice (DOJ) and federal policymakers have taken an interest in the rental housing industry’s use of revenue management tools. Considering this increased scrutiny of the industry, it is important to understand how antitrust laws come into play. …

6 Easy Resident Event Ideas for Your Multifamily Community This Holiday Season

By Ashley Tyndall | November, 2022 | Updated November, 2022

The holidays are a great time to take advantage of all an apartment community has to offer! From decorating the common areas to hosting holiday-themed events, there are plenty of ways to get residents in the spirit of the season.“Resident experience” is the hot topic in the multifamily industry…

5 Ways to Improve Apartment Marketing Strategy

By Ashley Tyndall | November, 2022 | Updated November, 2022

The internet has revolutionized how apartments are marketed, moving beyond print ads and word-of-mouth referrals to an ability to reach a global audience with the click of a button. However, this revolution doesn’t mean that online apartment marketing is easy; in fact, it can be quite challenging…

Renters Overtake Homeowners in 101 Zip Codes

November, 2022 | Updated November, 2022

With the cost of owning a home rising, some across the U.S. are looking at other alternatives, which includes renting. This phenomenon was reflected in a recent study from RentCafe, which shows 101 zip codes have flipped from homeowner majority to renter majority in the last 10 years.The share of…

How AI Is Transforming Package Management

By Ned Hill | November, 2022 | Updated November, 2022

There has been an explosion in home deliveries during the past five years. According to a U.S. Census Bureau Annual Retail Trade Survey, e-commerce sales increased by $244.2 billion or 43% in 2020, the first year of the pandemic, rising from $571.2 billion in 2019 to $815.4 billion in 2020. Stay-at…

Rent Growth Cools in October

November, 2022 | Updated November, 2022

Rents across the U.S. are easing slightly, but the data is still fairly market specific. Both the Zumper National Rent Report and the Apartment List National Rent Report for the month of October saw declines in rent prices.Zumper reports median one-bedroom rent declined 0.8% compared to the…

Renter Voter Turnout Increasing

October, 2022 | Updated November, 2022

Renters are closing the gap with homeowners regarding voter turnout. The midterm elections are next week, and Apartment List reviewed voting habits between the two cohorts. While the gap between homeowners and renters has been larger in midterm elections, presidential election years have also…

Under-The-Radar Community Upgrades and Strategies

By Darren Rawson | October, 2022 | Updated October, 2022

According to the National Multifamily Housing Council, nearly 80% of the country’s existing apartments were built prior to the year 2000 — meaning a majority of U.S. multifamily properties often compete in today’s tight rental market with outdated layouts and less-than-ideal amenities.Add in…

Smart Sustainability: Navigating the Path to Business Resilience

By Doug Pike | October, 2022 | Updated October, 2022

Finding sustainable solutions that deliver measurable results, then duplicating them across the portfolio, is essential to maximizing ROI.   Sustainability initiatives were gaining traction prior to the pandemic but took a temporary backseat to the operational efficiency movement as…