units

the Magazine of the National Apartment Association

Finding Balance: Rethinking Staffing Models

Units Magazines

The apartment industry is exploring automation for some onsite jobs as they struggle with hiring needs, employee burnout.

Hiring challenges and technology have caused many apartment owners and managers of all staff sizes to rethink their staffing.…

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Features

Apartment operators should be asking themselves: Am I staffing and configuring onsite teams and technologies in a way that serves customers effectively and minimizes strain on associates? The…
Nelson argues against the 1-to-100 ratio of onsite staff to apartments, writing that the time has come for the industry to embrace a different model.  For at least 20 years, many in the apartment…
Design trends and resident needs are essential to successful development and operation of 55-plus apartment projects—and for delivering on investor goals. Active-aging residential communities…

In this issue

May is National Wildfire Month, and there are several actions that can be taken at minimal expense to significantly reduce the losses associated with wildfires.  With the challenges associated with…
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Can social media platforms be effectively used for citizen advocacy? There are few who would debate the importance of social media platforms in today’s world. With the power of social networks being…
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Advocate returned in-person in March to Washington, D.C. While COVID-19 may have prevented most in-person meetings with federal policymakers and their staffs over the past two years, rental housing…
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Evictions are costly and difficult for all parties involved. Yet, the eviction process is critical for resolving landlord and tenant disputes and for housing providers to legally recover possession…
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TriCap Residential’s deliberate, caring approach is helping to create happier and more productive staff members. Speak to many new hires in the apartment industry and they will tell you their…
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Build-to-rent communities are popping up across the nation. The build-to-rent/build-for-rent (BTR/BFR) sector in the rental housing industry continues to trend upward. Recently, there have been new…
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Apartmentalize, the largest, most important annual gathering of rental housing professionals returns to San Diego June 22-24. Get ready for world-class educational opportunities, unparalleled…
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Q.  I have an old wood fence that separates my rental housing community from the neighbor’s yard. We will be splitting the cost of replacement. My question is how do I avoid post rot? The old fence…
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Mira Wolff   •   Senior Vice President and Chief Human Resources Officer   •   Marcus & Millichap   •  Calabasas, Calif.  Marcus & Millichap announced that Mira Wolff has joined the firm as…
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West Shore LLC continues to expand with the acquisition of The Sovereign, a luxury apartment community in Fort Worth, Texas. This is West Shore’s fifth acquisition in Texas, having previously…
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Southern Management Companies has received the inaugural Presidential Flagship Award from the University of Maryland. University President Darryll J. Pines presented Southern Management President and…
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