One executive thinks the industry is ready to start scaling back amenities.Katie Bloom, Managing Director, Goldman Sachs, doesn’t pull punches when it comes to amenities.While developers and renovators around the country have spent a lot of…
More companies are seeing the wisdom of using social media influencers. Here are the do’s and don’ts of executing that strategy.Influencers have been around since human kind began and a serpent encouraged Eve to take a bite of forbidden fruit in the…
More than 700 members of the National Apartment Association converged on Capitol Hill in Washington, D.C. on March 5-6 to participate in NAA's largest Advocate conference to-date.NAA members and staff visited the offices of all 535 members of…
Jared Miller has a guiding principle when it comes to rolling out onsite technology at apartment communities: It must shorten his onsite staff's "To-Do" list, not make it longer.“What you’re really trying to do is take things away, not add…
In our first executive conversation, we visit with Ric Campo, Chairman of the Board and CEO, at Camden on the heels of another appearance for the REIT on the Fortune 100 Best Companies to Work For list. Campo discusses how to build a great culture…
Knowing when to stop responding is only lesson to remember when responding to reviews. Here are five others.Here we take a deeper dive into review response management with Susan Goff, Director of Brand Management, Milestone Management.1. When…
Asking residents who posted a less-than-stellar review to return to the website and write an update to their situation is one way to create an authentic online story.Lia Nichole Smith, VP of Education and Performance for SatisFacts and…
In a significant win for the industry, the Pennsylvania Commonwealth Court has affirmed the trial court decision to invalidate the City of Pittsburgh's Source of Income (SOI) Ordinance. The ordinance prohibits rental housing providers from denying…
Attendees at NAA’s CampusConnex in February put together 400 kits for Hatching Hope.Hatching Hope provides relief kits for residents that have been displaced by a fire or other disaster. The effort by NAA G.I.V.E.S., the association’s charitable…
Maintenance is where the rubber meets the road. However, sometimes it seems like maintenance is from Mars and management is from Venus! This leads to mis-understandings, miscommunications, and sometimes even resignations. Vicki…