Operations Insights
A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.
Nation’s Largest REITs Close Merger, Create New Multifamily Powerhouse
Following their completed merger, AvalonBay Communities, Inc. and Equity Residential have announced Vivmark Residential as the name for the combined company and will begin trading on the NYSE under “VMRK” beginning Tuesday, August 18. The firm, with a pro forma equity market capitalization of…
Smarter Spending with AI: From Cost Control to Performance Insight
By Andrew Ruhland |
As multifamily operators face increasing pressure to do more with less, spending management is evolving beyond basic cost control into a strategic driver of operational performance.
Smarter by Des-AI-gn: Using AI for Better Decision-Making
By Andrew Ruhland |
AI is rapidly changing how multifamily housing organizations operate for the better, but technology alone is not enough. At NAA's 2026 Apartmentalize session, "Smarter by Des-AI-gn: Using AI for Better Decision-Making," panelists emphasized that successful AI adoption starts with a strong data…
Your Roadmap to Personal and Team Wellness
By Stephen Ursery |
Renew your lease on mental health.
The KPI Graveyard: What Metrics Won’t Last the Decade
By Paul Willis |
Lag and lead indicators tell two different stories; know the difference.
Pets Are the New Kids: Unleashing Leasing and Revenue Potential
By Stephen Ursery |
Pet flexibility an ultimate solution to resident retention.
Let Them Talk: What AI Found in 60,000+ Resident Chats
By Andrew Ruhland |
Resident relationships still the foundation at the community.
Reducing Cost, Risk and Friction: NAA’s Impact on Apartment Operations
The operational impact of the National Apartment Association (NAA) is evident where it matters most: Supporting rental housing operators as they navigate an increasingly complex and cost-intensive environment.
Generating operational successes begins with advocacy. By challenging burdensome…
Federal Regulatory Changes Seek to Limit Disparate Impact Liability: What Housing Providers Should Expect in 2026
By Lynn E. Calkins and Christine Walz |
Soon after taking office, President Donald Trump issued an executive order (EO), “Restoring Equality of Opportunity and Meritocracy,” mandating the cessation of federal enforcement of the “disparate impact” theory of liability. This EO initiated a series of administrative actions that, when taken…
HUD Proposes Eliminating Disparate Impact Regulations
By Ben Harrold |
On January 14, 2026, The U.S. Department of Housing and Urban Development (HUD) issued a proposed rule that would substantially change the agency’s interpretation of disparate impact liability under the federal Fair Housing Act (FHA).
Consistent with President Trump’s Executive Order 14281 titled…