NAAEI Career Map

- ​Building relationships with residents and creating a sense of community​

- ​Shopping the competition while building relationships with competitors​

- Applying fair housing laws and communicating rental criteria​

- Creating effective marketing plans​

- ​Qualifying prospective residents according to the rental policy​

1. General Sales Skills – Connecting and identifying the needs of the prospect to match them to the right rental home.​

2. Customer Service – Assisting all internal and external customers with their needs within the rental community​

3. Marketing Strategy & Techniques – Identifying and using social media, traditional marketing and technology software to promote the community.

4. Property Management – Demonstrating a general understanding of legal guidelines and day-to-day leasing operations of a rental community.​

5. Communication – Effectively conveying information-in multiple forms to residents, team members and management.

- Processing work orders correctly, in a timely fashion, and to residents' satisfaction​

- Performing HVAC services and repairs​

- Complying with Fair Housing regulation​

- Reporting and documenting maintenance activities, in compliance with company policy and regulation​

- Establishing procedures for maintaining recreational facilities and common areas​

- Engaging in clear and respectful communication with residents, team members, contractors and suppliers​

- Performing HVAC services and repairs​

- Reporting and documenting maintenance activities in compliance with company policy and regulation​

- Ensuring curb appeal, property inspection, and routine daily maintenance​

- Establishing procedures for maintaining recreational facilities and common areas​

- Making decisions on when to repair and replace assets​

- Demonstrating professional behavior patterns, communication skills, and appearance​

- Engaging in clear and respectful communication with residents, team members, and contractors

1. HVAC – Servicing and repairing multiple types of HVAC systems on the community. ​

2. Facility Management & Maintenance – Managing a community and a team: Including mechanical function, appearance and record keeping. ​

3. Plumbing – Assessing and repairing plumbing issues that may arise.​​

4. Construction Painting – Demonstrating proficiency in painting with different paint finishes.​

5. Regulation & Legal Compliance – Understanding all legal regulations and codes supplied by governing bodies.

1. Initiative and Leadership - Training, coaching and mentoring team members to meet expected outcomes.​​

2. HVAC – Servicing and repairing multiple types of HVAC systems on the community. ​

3. Customer Service – Communicating with residents, suppliers and management teams with clear thoughts and ideas. ​

4. Facility Management & Maintenance – Managing a community and a team: Including mechanical function, appearance and record keeping.​

5. Plumbing – Assessing and repairing plumbing issues that may arise.

- Recruiting high-performing employees​

- Managing employee performance, engagement, and retention​

- Minimizing conflict through stakeholder communications​​

- Managing risk through inspections, follow-up procedures, and incident reporting compliance​​

- Exhibiting awareness of regulatory agency oversight of assisted housing​

- Evaluating and reporting property performance using key performance indicators

- Sales team management and product readiness​

- Equitable treatment of current and potential residents​

- Enforcement of company policy, in compliance with laws and regulations​

- Property inspections​

- Recruitment, hiring, orientation and training of high-caliber employees​​

- Maximizing net operating income​

- Reporting property performance honestly and accurately​

1. Initiative & Leadership – Providing training, coaching and goal setting to multiple teams within a portfolio. ​

2. Property Management – Overseeing the overall operations of multiple communities: including but not limited to Financials, Community Condition and overall function of the Community. ​

3. Customer Service – Handling the most extreme cases of internal and external customer issues. ​

4. Communication – Demonstrating the ability to express clear thoughts and ideas to multiple levels of stakeholders. Reporting on community performance on various platforms.

5. Personal Attributes – Working independently and as a part of the team and modeling the ability to be a problem solver to achieve the desired outcomes of the owners and management company.

1. Property Management – Providing complete oversight of the day-to-day operations of the community including financial, regulatory and consumer management. ​

2. Marketing Strategy and Techniques – Providing team members guidance for the marketing efforts of the community. ​

3. Customer Service – Making sure both internal and external relationships thrive, including but not limited to teams, suppliers and residents are maintained professionally. ​

4. Initiative and Leadership – Providing guidance and coaching to team members; helping to achieve maximum productivity of the community.​

5. Communication – Demonstrating the ability to communicate to multiple levels of stakeholders within the organization.