Operations Insights

A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.

NAA Wants to Hear From You

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The National Apartment Association is excited to partner with John Burns Research and Consulting, a trusted source for housing market data and analysis, on its 1Q24 Apartment Developer and Investor Survey.  This survey is designed to improve visibility into aspects of the apartment market…

8 Strategies to Boost Renewals and Enhance Resident Retention

By Ashley Tyndall | | Updated

Retaining residents in multifamily housing is far more than a convenience: It's a strategic and economic advantage. Acquiring a new resident involves costs — advertising, showing spaces and potential vacancy losses — considerably higher than retaining an existing one. Moreover, resident…

10 Apartment Design Trends for 2024

By Ashley Tyndall | | Updated

The apartment industry is constantly evolving, with design playing a pivotal role in shaping residents' living experiences. As we enter 2024, several key design trends are emerging, driven by changing demographics, technological advancements and a growing emphasis on sustainability and…

Federal Advocacy Outlook: Washington Heads into 2024

By Greg Brown and Nicole Upano | | Updated

Undoubtedly, the past year featured record attention on rental housing policy at all levels of government, especially nationally. From the halls of Congress to numerous executive branch agencies, federal lawmakers are exploring high-stakes policies that could impact the rental housing industry—with…

10 Things to Know About the 2024 Apartment Housing Outlook

By Erioreoluwa (Eri) Bajomo | | Updated

The 2024 Apartment Housing Outlook provides in-depth insight into the industry from two standpoints: Economic perspectives and an overview of the apartment sector. Uncover 10 facts you may not readily know about the Apartment Housing Outlook below.For the 22nd consecutive month, the Small Business…

Asking Rents Hit Largest Decline in Over 3 Years

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Asking rents are on the decline year-over-year (YoY) and month-to-month. New data from Redfin shows asking rents slipped 0.6% from October to November, and rents were down 2.1% since the previous November, which is the largest decline since February 2020. Despite the declines, rents are still 22.1…

Maximizing Multifamily Growth: A Balancing Act of New Leases and Resident Satisfaction

By Ashley Tyndall | | Updated

In the high-stakes game of residential property management, time is a currency you cannot afford to waste. As multifamily marketers and property managers grapple with myriad tasks, the question often arises: Should the focus be on attracting new renters or enhancing the satisfaction of…

NAA's Apartmentcast Offers Federal Regulatory and Legislative Update

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In NAA's newest episode of The Apartmentcast, we sit down with NAA’s AVP of Housing Policy & Regulatory Affairs Nicole Upano, and Jodie Anderson, Director, Federal Legislative Affairs for NAA, for an update on federal regulation and legislative affecting rental housing. For those…

The 411 on the ROI of Preventive Maintenance

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On the surface, preventive maintenance (PM) seems like a must-have, clear-cut solution for rental housing communities. Who wouldn’t want to extend the life of products throughout a property by regularly replacing filters and scheduling additional routine updates that help lengthen their lifespan?…

Involving Maintenance in the Customer Journey

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After move-in, maintenance associates are the primary points of contact for residents. So, why do maintenance teams only receive customer service training as a reaction to negative reviews while office teams receive ongoing support.   By taking a collaborative approach to reputation management…