Independent Rental Owners

Yardi Breeze

Thank you to our Exclusive 2024 IRO Committee Sponsor

What is an Independent Rental Owner (IRO)?

The National Apartment Association (NAA) defines an Independent Rental Owner (IRO) as an individual or individuals that are active in both the ownership and management of their properties.

  • They have their own money invested in the property (with or without partners) and oversee Multifamily OR Single-Family housing.
  • They are actively involved in the management of their properties.
  • They self-identify based on the above criteria and not by portfolio unit count.

  • Membership is defined by experience and not by unit count. IROs may consist of less than 10 units and can exceed over 6,000 units given the size of the independent investor. Resources are provided based on all levels of experience specific for each member.
  • Smaller sized properties and portfolios generally require a unique property management style, as opposed to the management style used for properties of larger unit count.
  • IRO Education and Networking opportunities may also be beneficial for those that work for an IRO, such as property managers, managing directors and other employees or those that conduct business with IROs, such as supplier partners.
  • Self-identification is an important part of being an IRO. The NAA IRO program is built around all facets of multifamily management and encourages learning and conversation with likeminded individuals.

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The IRO Perspective Column

NAA’s Independent Rental Owner (IRO) Committee has launched a special column, written by IROs to highlight the most prevalent and pressing issues on the ground.

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IRO Summit

Attention all IROs! This exclusive event is tailored to cater to your educational needs, regardless of the size of your property portfolio. Gain valuable insights and access timely resources to elevate your property operations.

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IRO Discounts on Products & Services

NAA’s new discount products and services program is guaranteed to provide substantial savings for Independent Rental Owner (IRO) members.

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IRO Webinars

Resident complaints can come in all shapes, sizes and species. These accusations are mostly filed with government agencies that enforce fair housing laws, citing having their emotional support animal requests denied. Join our experts for the next installment of the NAA Independent Rental Owner Committee’s Education Series where we discuss basic fair housing practices, learn about the changes to housing providers’ responsibilities according to HUD Guidance and examine state laws on reasonable accommodation requests for animals.


Property owners, independent rental owners, managers, and maintenance team: Learn in 20 minutes the top five key maintenance areas to make significant impact on your revenue, plus keep residents and team members happier.

Maintenance is where the rubber meets the road. However, sometimes is seems like maintenance is from Mars and management is from Venus! This leads to mis-understandings, mis-communications, and sometimes even resignations. Discover tips about building a better relationship with your maintenance team.



Tammy Esponge, Association Executive, Apartment Association of Greater New Orleans

Charles Fontenelle, Owner, Fontenelle & Goodreau Insurance, LLC

Patrick Hennessey, Vice President & General Manager, Yardi


Betsy Kirkpatrick, Managing Director of Strategic Programs, BGSF

Kelly Brown, President, Property Management, BGSF

Eric Peters, President, Professional Division, BGSF

Kendra Butterfield, NAAEI Faculty & Vice President, Elevation Real Estate and Management

Megan Orser, NAA IRO Committee Vice Chair & CEO, Smart Apartment Solutions & Smart Moves LLC

Jason Korb, Principal, Capstone Communities LLC

Chris Ulep, Vice President, Yardi Breeze

Nicole Upano, AVP of Housing Policy & Regulatory Affairs, NAA