Certificate for Apartment Maintenance Technicians

You'll learn about:

• Processing work orders correctly in a timely fashion, and to residents' satisfaction
• Electrical services and repairs
• HVAC services and repairs
• Painting services
• Construction services and repairs
• Mechanical services and repairs
• Appliance services and repairs
• Lock and key services and repairs
• Customer service and performing maintenance tasks according to company policy and procedures
• Minimizing personal and property damage while safely performing maintenance activities
• Fair housing regulation compliance
• Environmental responsibility and regulatory compliance
• Reporting and documentation of maintenance activities in compliance with company policy and regulation
• Curb appeal, property inspection, and daily maintenance
• Established procedures for maintaining recreational facilities and common areas
• Implementation of a preventive maintenance schedule
• Repair and replacement decisions
• Professional behavior patterns, communication skills, and appearance
• Clear and respectful communication with residents, team members, and contractors.

CAMT Flyer

CAMT Handbook

Requirements:

• To obtain the CAMT credential, candidates must complete the following:
• Minimum of 12 months of apartment or rental housing maintenance experience.
• If the candidate has not met this experience requirement before enrolling in the program, they will be eligible to earn the Provisional CAMT. 
• Once the Provisional CAMT is earned, the credential holder has two years from the date the Provisional CAMT was earned to meet the twelve-months experience requirement and upgrade to the full CAMT credential. If the credential holder fails to submit the application in PACE and meet all requirements to upgrade to the full CAMT within the two-year window, they will be required to take the course and pass the exam again. The Provisional CAMT will expire after two years.
• To upgrade from the Provisional CAMT to the full CAMT, follow these instructions.
• Successful completion of all CAMT classroom and online coursework.
• Pass the examination.

Choose Your Program

Courses may be taken as standalone seminars or in full to earn the industry credential. NAAEI credential programs are scheduled by local and state affiliates.

Find and register a course at your local and state affiliate.

Find a CAMT course

The National Apartment Association Education Institute’s (NAAEI) Certificate for Apartment Maintenance Technician (CAMT) exam was recently reviewed, and it was discovered that one question was miskeyed, in that the correct answer was not being scored as correct. This error impacted the results for five (5) people since the exam form was published in 2019. We have taken steps to notify the individuals and rectify this situation.

We are putting operational measures in place to mitigate this kind of issue going forward. Please contact the NAAEI, Director of Credentialing and Accreditation, Amy Allen, [email protected] with any questions.

About the CAMT Exam

Don't Forget to Claim Your Digital Badge!

Once you have earned the CAMT credential, you will receive an email from ProExam Vault with an invitation to claim your Digital Badge, which allows you to market yourself as an apartment professional with valuable skills.

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Strengthen Your Maintenance Technician Careers

NAAEI also provides online CAMT+E micro-credential that focuses on developing your energy efficiency abilities; and the CAMT+L micro-credential that concentrates on developing supervisory and leadership skills.

Explore CAMT+E

Explore CAMT+L

Apartment Institute for Maintenance Excellence (AIME) Program

Earning your CAMT credential gives you special membership in the Apartment Institute for Maintenance Excellence (AIME)

As a member of AIME, you will be acknowledged as a leader in the field of Apartment Maintenance and can prove that you are tuned into the most up to date information on industry regulations and other changing standards. You will also have the opportunity to take advantage of maintenance training designed specifically for CAMT credential holders.

The AIME membership requires annual renewal based on the anniversary date of completion. Submission of both annual AIME membership dues of $75 and documentation of five hours of continuing education credit should be submitted to complete the annual AIME membership renewal.

Renew Now

Complaints and Appeals Process

Any complaints requesting corrective action by NAAEI must be received in writing and may be submitted by any stakeholder, including applicants, education providers, instructors, etc. A feedback form is available NAAEI Credential Feedback Form, and any member of the staff may receive the complaint. There are two primary categories of complaints and how they are addressed may differ based on the situation.

NAAEI’s primary complaint categories are 1) testing experience and 2) meeting program requirements. The following outlines how each is handled.

1. Testing Experience Complaints
   
   Following completion of the exam, candidates may also submit, in writing, comments on any exam question(s) they believe contain errors in content. Due to exam security needs, NAAEI will not release exam questions or answers to candidates. NAAEI will not respond to test-related complaints and appeals received more than 30 days following a test date. 
    
2. Complaints Regarding Meeting Program Requirements
   
   If NAAEI receives a complaint in writing that a certificate holder did not meet all the CAMT program requisites, the complaint will first be investigated by NAAEI staff, who will evaluate the allegation in light of any available information to ascertain whether there is cause to investigate further.  Staff will follow the procedures outlined in the Investigation Procedure manual.  Reasons for investigation may include, though are not limited to, claims of cheating on the CAMT exam, falsifying apartment industry experience or not completing the CAMT curriculum.
    

Complaint and Appeal Procedures

All complaints and appeals will be reviewed within 30 days of receipt, and if necessary, further investigated. If a complaint requires a resolution, it will be conducted by a Review Panel comprised of persons different from those named or involved in the initial complaint. Additionally, should an appeal be submitted, then the members of the appeal Review Panel are to be different from those on the initial Review Panel and those involved in the complaint.

Whether a complaint or appeal requires a resolution or not, the result of the review will be communicated to the original complainant within ten (10) working days. A resolution of a complaint or an appeal may never include an artificial change of the assessment result.

For more information about the Certificate for Apartment Maintenance Technicians program contact NAAEI at 703-518-6141 or your state or local affiliate.

We would love to hear your feedback regarding the CAMT program. Contact via email to [email protected]