Operations Insights
A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.
Once a Lead, Always a Lead: How Treating Residents as Renewal Leads Maximizes Revenue and NOI
By Andrew Ruhland | March, 2023 | Updated March, 2023
Service providers in any industry know the secret to repeat business is rooted in how they treat their customers. Regardless of the product or service, customers expect a top-tier experience throughout their entire purchasing cycle, from the initial search to post-purchase and all the interactions…
Transit-Oriented Affordable Housing Breaks Ground Near Los Angeles
March, 2023 | Updated March, 2023
More than 700 attainable and affordable rental housing units are coming north of Los Angeles. Calabasas, Calif.-based real estate firm Alliant Strategic Development (ASD) broke ground on four transit-oriented multifamily communities that will add 727 attainable and affordable rental housing units…
Hoarding Disorder: Situations and Solutions for Property Managers
By James Campbell | March, 2023 | Updated March, 2023
Hoarding disorder is protected under the Fair Housing Act, so property managers must approach each situation differently, while keeping residents’ safety top of mind. The National Apartment Association (NAA) presented the webinar “Hoarding Disorder: Situations and Solutions for Property Managers.”…
Office Vacancy Up, Apartment Conversions A Result
February, 2023 | Updated February, 2023
The national vacancy rate for office buildings in the U.S. hit a nearly 30-year high in the third quarter of 2022. According to a recent report from CBRE, the vacancy rate reached 17.1%. This extra space has led developers, investors, architects and others in the real estate arena to rethink how…
An EV in Every Garage
By Paul Bergeron | February, 2023 | Updated February, 2023
Electric vehicles (EVs) and chargers are seeing a steady influx in apartment communities nationwide. The type and number of such stations can be a riddle as they gauge current and future demand for what has become a prime amenity in some locations.MEB Development’s Bella Victoria community in Mesa…
NAA Releases Second Episode of The Apartmentcast
February, 2023 | Updated February, 2023
The NAA Apartmentcast, the official podcast of the National Apartment Association, has released its second episode, which features a sit down with NAA VP of Research Paula Munger for a conversation centered on apartment market trends, the labor market, inflation, demographics, housing affordability…
Apartment Management Once Again Proving Recession-Proof
By Paul Bergeron | February, 2023 | Updated February, 2023
Headlines about significant job layoffs are appearing almost daily as the country moves into 2023 with “recession” on many minds.Workforce reductions have mostly been in the technology industry, but lately, they are showing up elsewhere. But not in apartment management.Apartment management…
NAA Update on HUD's Affirmatively Furthering Fair Housing
By Cedric Watkins | January, 2023 | Updated February, 2023
On January 19, 2023, the U.S. Department of Housing and Urban Development (HUD) published a Notice of Proposed Rulemaking in the Federal Register that aims to bolster the mechanisms that allow the agency to enforce the Fair Housing Act’s longstanding requirement to “affirmatively further fair…
White House Renters Bill of Rights’ Principles & Agency Actions
By Ben Harrold | January, 2023 | Updated February, 2023
On January 25, the White House announced a number of actions to advance President Biden’s housing agenda, which are intended to protect renters and promote rental affordability. Key actions include:
Unveiling “Blueprint for a Renters Bill of Rights,” which lays out five principles that President…
Rent Growth Continues 2023 Slide
January, 2023 | Updated January, 2023
Rent growth continues to slow to rates not typically seen at this time of the year. The national rent index for the duration of January declined 0.3%, according to the latest Apartment List National Rent Report. This is the fifth consecutive month of month-to-month declines.“This month’s price dip…