Numerous outside factors are affecting apartment operations, but leasing remains strong across the board.Photography courtesy of TCA ArchitectsThe COVID-19 pandemic has accelerated the need for technology and spurred a digital transformation in the…
In today’s apartment marketplace, where rents and occupancy are at historically high levels, quality customer service is proving to be the differentiator.Of the many consequences of contending with the pandemic, one of the most visible has been a…
By establishing strong, personal resident relationships, these difficult conversations can go more smoothly.For many apartment communities, one unfortunate result from the past two years’ pandemic is that resident relations have increasingly become…
Results of a national survey on the state of mental health and well-being in the rental housing industry are now available.Mental and emotional health are always important topics, and they have become even more vital during the pandemic and the…
It’s more important than ever to build relationships with lawmakers. Here’s why you should.At the start of the pandemic, associations around the country sent millions of communications to Congress in search of emergency funding to help their members…
Electric vehicles (EVs) pose a chicken-or-the-egg problem: Drivers need to live where they can plug in, but apartment buildings don’t want to install charging systems before they know there’s demand.Guess what? There’s demand. The time is now.Why…
Calculating the ROI of Industry EducationThe scenario is maddening but all too familiar: A new associate is hired, arrives for their first day and is essentially forced to learn on the fly, absent formal training or incremental onboarding process.…
There is a stigma surrounding mental health; open communication can change that.
The National Apartment Association (NAA) and Swift Bunny partnered to review mental health and well-being in the rental housing industry. The results of a national…
Q. Our residents are complaining that the laundry room dryer is not drying clothes in a timely manner. We checked the dryer and there is plenty of heat being generated. What do you think the issue is?A, You are describing a classic clogged dryer…
Gerardo Gato • Executive Vice President of Finance • RKW Residential • Miami
RKW Residential has announced the arrival of Gerardo Gato as Executive Vice President of Finance…