Asking residents who posted a less-than-stellar review to return to the website and write an update to their situation is one way to create an authentic online story.Lia Nichole Smith, VP of Education and Performance for SatisFacts and…
In a significant win for the industry, the Pennsylvania Commonwealth Court has affirmed the trial court decision to invalidate the City of Pittsburgh's Source of Income (SOI) Ordinance. The ordinance prohibits rental housing providers from denying…
Attendees at NAA’s CampusConnex in February put together 400 kits for Hatching Hope.Hatching Hope provides relief kits for residents that have been displaced by a fire or other disaster. The effort by NAA G.I.V.E.S., the association’s charitable…
Maintenance is where the rubber meets the road. However, sometimes it seems like maintenance is from Mars and management is from Venus! This leads to mis-understandings, miscommunications, and sometimes even resignations. Vicki…
In our sixth installment of “Profiles in Success,” a series where NAA talks to successful apartment professionals to learn how they got to where they are, who inspired them and what their biggest challenge was, we visit with a legendary industry…
While technology is an important tool in communicating with residents, personal touch is still important. Here are some ways to reach your residents, even if they are buried in their phones.In the hospital business, the patient journey has become…
Freakonomics examined Why Rent Control Doesn’t Work in its latest podcast episode.
One of the guests, Professor Vicki Been from NYU’s Furman Center said that rental housing owners, whether small or large, are often left out of public discussions…
Go beyond providing information about the apartment homes and community.We’re heading into the high season now. This is a time when we typically get plenty of leads, so I thought I’d take time this month to talk about how marketing can help during…
In April of his final year in office, President Lyndon B. Johnson signed the Civil Rights Act of 1968, containing within this landmark legislation was Title VIII, better known as the Fair Housing Act. He had been a strong supporter of this…
The promise of 5G inspires all kinds of possibilities, from driverless cars that can respond instantaneously to traffic changes, or even surgeons operating remotely, via a video feed and robotics, on a patient half a world away. For apartments, the…