Security, wage-and-hour compliance, ‘No Facebook’ policies and employee privacy are among key factors to consider.First introduced more than 10 years ago, smartphones have become ubiquitous in homes and the workplace with many billions of devices in…
In the world of real estate, no facility requires more thoughtfulness by building owners and operators than apartment buildings. Why? Put simply, apartments are residents’ homes. In buildings such as offices or retail spaces, tenants leave at the…
More households today are renters than at any point since 1965, according to Pew Research Center. To make the most of this growing pool of resident candidates, property owners and managers should focus on offering the amenities renters prize. If you…
Listen, Apologize, Solve It and Thank Them. A majority of customers who complain aren’t asking for anything. They just want to vent. Be that listening ear and apologize to them. And never forget to thank them for bringing the complaint to your…
In commemoration of the anniversary of the passage of the Fair Housing Act, two property management firms count inclusivity as part of their greater mission as housing providers.This April, as the industry celebrates the 50th anniversary of the Fair…
April 11, 2018, is the 50th anniversary of the passage of Title VIII of the Civil Rights Act of 1968, better known as the federal Fair Housing Act (FHA). Few pieces of legislation have had such an immediate, practical and significant impact on the…
How unqualified applicants are scamming their way into communities, and how to stop them.The hard reality is that some apartment prospects will never pass a background check. But that doesn’t mean they will stop trying.More than ever, prospects…
Should residents or management control the smart-home ecosystem?The Internet of Things (IoT) is commonly defined as a network of physical objects embedded with electronics and connected to a network that stores and exchanges data. In other words,…
Recent anecdotal stories seem to indicate that larger apartments are becoming more popular as Baby Boomers downsize from their single-family homes into apartments, or as young residents stay in apartments as they begin to have their first children.…
Apartment industry professionals gathered from around the country to educate their representatives on four key issues that affect the rental housing industry.Katie Wrenn’s Lobby Day started before she even landed in Washington, D.C.Wrenn, Director…