NextGen Profile: Heather Galindo, Manager, Oak Leaf Management

units: How did you first learn about the industry?

Galindo: My uncle was successful in the real estate market, so I’ve always been interested in real estate, but I wasn’t too happy with the idea of working strictly on commission. I researched property management and saw a job through a Craigslist ad. I interviewed with the owner of the company, and I was nervous. He told me that he had interviewed more than 100 people, and that I was like a diamond in the rough—full of passion and enthusiasm that would be perfect for moving up in the ranks. He hired me right away! He started telling me about the industry and I was eager to learn. It made me excited! I love how property management is a career field and there is so much opportunity in the industry.

units: You started as a floating leasing agent. What lessons did you learn then that still help you today?

Galindo: I learned that the basic skills used by a successful leasing agent are the same skills needed, whether you are heading up a new project or a property that has been around for decades. Being able to handle the office—no matter what community you are at—makes you a valued employee. It is very impressive to be able to lease up an A property, but to switch it up and go to a C property and be able to have the same results—now that is an accomplishment!
You won’t ever grow if you don’t take the time to challenge yourself on all levels. I feel more seasoned now because of moving around from community to community. Different people, staff, area and obstacles; I have grown through my transitions and it helps me at my current community to this day.

units: What is your advice for young professionals just starting out in the business?

Galindo: Learn the skills that leaders in the industry possess. Don’t ever be afraid to leave your comfort zone, and always be open to learning from others. There is a Stephen Hawking quote that I love: “The greatest enemy of knowledge is not ignorance, but the illusion of knowledge.”
Most of all, remember where you began. I started off as a floating leasing agent, then an assistant and now I’m a manager. I know the good and bad of all three positions, which makes me better able to relate to my staff.

units: What’s something no one ever tells you about what it takes to climb the ranks as a young professional?

Galindo: It isn’t as easy as it looks. People always think that running an apartment community is a piece of cake. It isn’t. We are in the multifamily housing industry, and it is our job to take care of our residents—when they are happy, or mad. You have to correct the problems and handle them efficiently.
Some days it is a breeze, and some days are more challenging. But I enjoy it because it’s all part of the journey. They should understand that nothing comes easy in life.