Emotional Support Animals: Operational Resources

Overview

Housing providers need to follow a plethora of laws regarding reasonable accommodation requests for emotional support animals. Below are resources to help shed light on the current state of the law as they relate to emotional support animals. Please remember this does not constitute legal or operational advice, and to contact a licensed attorney for advice. 

therapy dog sitting at person's feet

On January 28, 2020, the U.S. Department of Housing and Urban Development (HUD) released new guidance to clarify the responsibilities of both rental housing providers and renters concerning reasonable accommodation requests for emotional support animals (ESAs) in housing. NAA staff has reviewed the guidance and is working with industry experts to update NAA’s ESA products accordingly, including NAA’s ESA Toolkit. In light of the revised guidance, you are strongly advised to consult your legal counsel before taking any action regarding emotional support animal requests.

Member Resources

Now Available - NAA Emotional Support Animal Toolkit. Please note: You must create an account to purchase the toolkits. Click “Sign Up” on the Login Page and select the “Emotional Support Animal and Accessibility” User Group. When prompted to select your company, use the drop down menu to select your local apartment association or select NAA if you are not a member locally. Please be patient with us as NAA staff must approve every account. Our goal is a less than 24-hour turnaround.

NAA and NMHC letter to the Honorable Anna Maria Farias discussing reasonable accommodation requests for emotional support animals. (March 2019)

Additional fair housing resources and information, including the fair housing law and protected classes for all 50 states and their major metro areas.

Related Content

HUD Releases Emotional Support Animal Guidance

On January 28, 2020, the U.S. Department of Housing and Urban Development (HUD) released new guidance to clarify the responsibilities of both rental housing providers and renters concerning…
Learn More

Handling Emotional Support Animal Requests With…

Reasonable accommodation requests for assistance animals—including emotional support animals—create challenges for many apartment owners. They affect an owner’s ability to assess pet deposits and…
Learn More

Emotional Support Animals: Know Your Rights

Apartment owners and managers across the country strive to meet the reasonable accommodation requests of people with disabilities under the Fair Housing Act. However, the laws lack of clarity about…
Learn More