Going beyond Excel spreadsheets, property calls and macro-level data that offer limited visibility into competitors and performance. By Stephen UrseryEven before the coronavirus upended the apartment industry, operators were coming to the…
Understand your customer’s needs and leverage technology to meet resident demands without blowing your budget.By Stephen UrseryIn the never-ending battle to sign new residents and retain existing ones, it's easy for Class B operators to feel their…
On Wednesday, November 18, the Federal Housing Finance Agency (FHFA) issued the final rule on the risk-based capital requirements for Fannie Mae and Freddie Mac (the Enterprises). According to FHFA’s statement, “the final rule is…
Apartment industry career development adapts and moves on amid the pandemic.By Scott SowersNeeding to attract, train and retain the professionals who keep the multifamily housing industry in business is as important as ever in this rapidly changing…
Robert Pinnegar, CAE, is the President and Chief Executive Officer of the National Apartment Association (NAA), the leading voice and premier resource for the rental housing industry.
Pinnegar leads a large network of industry professionals,…
Apartment companies think outside the box to protect staff from COVID-19.By Bendix AndersonApartments companies across the U.S. have worked hard to keep residents safe during the COVID-19 pandemic. But they have been just as focused on protecting…
Four industry leaders weigh the effects of COVID on rental housing on or near college campuses.By Scott SowersThe ongoing effects of the pandemic on higher education has led to quarantine dorms, virus tracking apps and sequestering ill students in…
How KPIs help property managers strategize daily and cope with major disrupters.You visit a doctor to check your vitals and compare them with what’s normal for your age, lifestyle and hereditary factors. If an illness or accident occurs, you make…
How marketing technology helps property managers keep leasing on track and prospects feeling safe.The digital marketplace has become more crowded as the search for multifamily housing continues to initially take place online, now even more so amid…
The mental wellness of staff affects business performance, and leaders must learn to establish effective ways to support their teams.By Paul WillisThe old-school mentality was to leave your personal problems at home. But in a year that has…