In an effort to create peace of mind for its residents and to clarify any confusion about competing rent rates, terms and conditions, WC Smith created a program that guarantees a 5 percent ceiling for renewal increases to those signing leases at 2M…
Name: Elena ShattuckTitle: Community ManagerCompany: Waterton Residential, Oceanside, Calif.Years in the Industry: 5units: You moved from a high-rise property in downtown Chicago to a suburban, garden-style community in San Diego. Whats been the…
Apartment communities are in the "first impression" business. It can be difficult and stressful to always "look your best," but in this competitive climate, a beautiful entrance and meticulously maintained common grounds can go a long way toward…
NAA is on a quest to reach 10 million units in two years-by the end of 2016.This journey, themed "10 in 2: Growing Stronger Together," will help the industry gain an even stronger voice within the industry, while also supporting NAA's local and…
Building customer loyalty is important in any industryincluding multifamily housing.In her seminar with the Apartment All Stars on the subject, Alexandra Jackiw, CAPS, President of Milhaus Management, explains how customers communicate their…
Movers and Shakers Management
Sonja N. Harris Vice President Human Resources EdR Memphis
Sonja Harris joins EdR with approximately 25 years of experience. She began her career in 1990 at Gables Residential Trust. As property manager/…
Larry Thomas, Past President of the Texas Apartment Association (TAA) (1982-1983) and Founder of Dallas-based Equity Management Corporation, passed away in late May in the devastating floods that swept through Texas.Thomas, 74, attended Lamar…
NAA is supporting an effort by the United States Interagency Council on Homelessness to end veterans' homelessness across the country. In December 2014, efforts to help assist the homeless were featured in units.This is an achievable goal but there…
The June 2015 national annual effective rent growth rate of 5.1 percent represented a 47-month high, and continued a streak of 5 percent-plus rent growth that is now the longest in at least six years.Axiometrics called 2014 "The Year of the…
The first two minutes of interaction with a prospective resident can determine whether the sale is won or lost.Given the brief amount of time, it's important that leasing professionals have a clear process to start strong. Here are five rules to…