Communication, Data Security, and Privacy: Operational Resources


woman in a computer control room working on ipad

As technology changes the way we communicate, new and existing laws regarding the content of the message (and the medium itself) can present a patchwork of confusion that housing providers must navigate through in their business operations. There are also emerging regulations regarding the security and use of sensitive data collected by housing providers. Failure to comply with applicable regulations can often come with hefty damage awards at the local, state, and/or federal levels. Below are resources covering the Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), and the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM) federal regulations, as well as information covering the European General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

Member Resources

A variety of risks to consider and actions to take for property owners and managers to mull when deciding whether to allow smart doorbells at their properties.

A quick look at 2023 data privacy trends and suggested action items for compliance.

Are you ready for the alphabet soup of data privacy laws going into effect in 2023? Having a response plan in place in case of a data breach and understanding the customer service impact surrounding data collection can mean the difference between one social media comment and major headlines. View Presentation Slides

A webinar in partnership with Baker McKenzie on the nuts and bolts of building a CCPA Compliance Program (download program slides)

Guidance about the requirements of the California Consumer Privacy Act  and how the CCPA may apply to member operations (July 2019)

Provides suggested action items to help our members address the requirements of the California Consumer Privacy Act.

Slides from a presentation on General Data Protection Regulation and the California Consumer Privacy Act (January 2019)

National Government Affairs Roundtable & Legal Symposium slides from July 2019.

This memorandum provides an overview of the Telephone Consumer Protection Act (TCPA) for multifamily industry companies. Gain a general understanding of the business practices to which the TCPA applies, and the general rules concerning automated telephone calls or text messages that must be followed (July 2019).

Slides from a webinar on the Telephone Consumer Protection Act, the Fair Debt Collection Practices Act, and the Controlling the Assault of Non-Solicited Pornography And Marketing Act (April 2019).

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