Operations Insights
A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.
AI Driving Leasing Efficiency, Consistency
| Updated
Improving customer service and built-in conveniences for leasing teams through integration.
Multifamily housing operators often see the greatest benefits from new innovations when the technology doesn’t need to be managed by onsite teams. As a result, more management companies are…
What the Pandemic Taught Us About Maintenance
| Updated
Industry leaders discuss supply chain shortages and completing service requests from afar.
Maintenance professionals are known for their ability to enter a scene and quickly extinguish the problem. But when access to that scene becomes restricted, it certainly complicates the prospects of…
Suburbs Gaining More Renters
| Updated
Renters now comprise the majority of residents in dozens of metro suburbs.
Renters are flocking to the suburbs. According to a RENTCafé blog, more than 100 suburbs transitioned from homeowner heavy to renter majority during the past 10 years. Renters are the majority in 103 suburbs that 10 years…
The Future of the Digital Leasing Office
| Updated
Despite some growing pains, the rental housing industry adjusts to the remote-work world.
The tools were in place for onsite associates to occasionally work from afar, but it rarely happened. Rental housing had been an industry where everything had been done onsite, after all.
Then suddenly,…
Rent Growth Persists, Slows Slightly
| Updated
National rent index shows continued growth—faster than pre-pandemic.
The latest Apartment List Rent Report continues the tale of positive rent growth across the country, as the firm’s national index jumped 2.1% from August to September.
Since the start of 2021, the national median rent growth is 16…
4 Lessons Learned from Single-Family and Multifamily Property Management
| Updated
Owners and operators of single-family rentals and multifamily housing can use each other’s experiences to combat challenges and take advantage of opportunities.
According to a report by Walker & Dunlop, all eyes have been on single-family rentals (SFR), with rental growth expected to outpace…
Online Reputation Speaks for Itself, Delivers ROI
| Updated
Considering that 70% of online reviews are positive, communities should encourage residents to share their experience.
What is the ROI of a positive online reputation? And what impact does it have on leasing and renewal? The 2021 Apartmentalize session, “Your Online Reputation: Trends, Strategy and…
Keeping the Focus on Resident Satisfaction
| Updated
While the pandemic changed many aspects of the business, one thing remains constant: Great customer service.
While a lot has changed in the apartment industry during the past 18 months, Tina West, Senior Managing Director at Cushman & Wakefield, thinks the characteristics that define the best…
Hitting Refresh on These Multifamily Marketing Basics
| Updated
When investigating new ways to reach prospective residents, make sure not to leave these proven marketing tactics behind.
With platforms like TikTok taking off in popularity and the push for video content greater than ever, it can be incredibly easy to jump down the rabbit hole of social…
Florida Owner Mandates COVID-19 Vaccine for Residents and Staff
| Updated
One Florida apartment owner announces a vaccine requirement for all residents and employees.
As the country continues to seek a path forward for pandemic recovery, the matter of vaccine mandates is affecting all industries, including rental housing. A recent situation in which an apartment owner…