Operations Insights
A monthly newsletter for professionals involved in onsite apartment operations and maintenance, with insights on trends, best practices, services and ideas for you to consider during day-to-day operations.
Resident Experience Remains Top Priority for Industry
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Exceptional resident experience is a must for rental housing providers.
The cost of losing a resident is a great one that takes more than a year and a half to recover financially. “The State of Resident Experience Management Report” from property technology firm Zego (Powered by PayLease) dives…
Cost of Utilities: Where Does Your City Rank?
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Apartment List ranks the most and least expensive cities for utility costs.
Much of the northeastern United States experiences all four seasons, but this comes at a great cost to residents, as the Northeast is home to some of the most expensive utility bills in the nation.
According to Apartment…
10 Reasons to Question the Predictions of an Eviction Tsunami
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RealPage's Jay Parsons offers evidence that challenges the prognostications of a landslide of evictions following the expiration of the CDC’s nationwide moratorium.
Jay Parsons, RealPage Deputy Chief Economist and Vice President of Asset Optimization, in a post in the company’s Analytics Blog…
New Rental Assistance Search Tool Launches
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The Rental Assistance Finder provides information on rental assistance programs across the country.
The Centers for Disease Control and Prevention’s (CDC) Eviction Moratorium was a tremendous financial and operational burden on the rental housing community. After months of advocacy by the National…
Rent Growth Continues Outpacing Pre-Pandemic Levels
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There's no stopping rent growth as median rent climbs.
Rent growth across the U.S. has continued its hot stretch, leaving pre-pandemic data in the rearview mirror. The latest Apartment List National Rent Report shows the national median rent has jumped 11.4% in 2021, more than triple what was seen…
Is Regulation Forcing Apartment Owners Out of California?
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Future uncertainty is just one of the reasons owners are looking outside of California, but others say they still see growth potential in the state.
Las Vegas-based The Calida Group has more than 17,000 apartments across the country.
But in the firm’s home state of Nevada, investor…
NAA Sues Federal Government to Recover Industry’s Losses Under Nationwide Eviction Moratorium
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Join the lawsuit
The National Apartment Association is taking legal action to recover damages housing providers suffered under the CDC’s eviction moratorium and ensure that similar measures can never again be enacted.
The National Apartment Association (NAA) on July 27 filed a lawsuit in the U.S.…
Rent Growth Hits Record Levels
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Multiple factors are impacting growth in rent prices.
Rent in the multifamily housing industry continues to hit record levels. According to the National Multifamily Report for June released last week by Yardi Matrix, asking rents in June surpassed 6% growth on a year-over-year (YoY) basis. That is…
The Tools to Reach Prospects and Residents in 2021
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Communication is a priority in 2021, necessitating the right tools, tactics and training are in place.
Marketing to potential prospects has grown increasingly sophisticated during the past decade. But the move from an old-fashioned grassroots approach to digital lead generation intensified during…
10 Things About Residents Working From Home
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Joe Melton, Vice President of Marketing and Management Support Services for the Morgan Group, offers 10 considerations for operators now that so many residents are working from home.
Understand the demand. Survey residents to assess how many are working and schooling from home during the day and…